Blackhawk Network

  • Learning Experience Designer

    Sales, Business Development & Account Management
    Position Type
  • About Blackhawk Network:

    At Achievers, our software delivers a powerful new way for companies to engage, align, and recognize employees enabling remarkable business success. Every day.


    We hire ambitious professionals who thrive on their entrepreneurial spirit and want to Change the Way the World Works.  As Achievers employees, we are passionate about disruptive technology, welcome constant change, and understand the value of employee success in the workplace. We enjoy coming to work every day because we believe in our product and L.O.V.E. our culture. Achievers is more than just a software company; we are industry leaders in the HR space. 


    Achievers’ Customer Enablement team is looking for a smart, driven, problem solver to develop forward-thinking learning content for our global customers. You will create and continuously improve learning experiences using a variety of approaches that engage learners and drive high-impact learning. You will be responsible for developing high-quality training content in the following formats: interactive eLearning, videos, instructor-led content, virtual classroom design, tool kits, and much more. The role requires an individual who can innovate, move quickly, and not be constrained by how things have been done before.


    • Designs and develops engaging learning experiences (live, on-demand, blended, social) that focus on recognition, employee engagement and Achievers software products
    • Collaborates with Subject Matter Experts (SME) to translate their knowledge into effective learning experiences for customers
    • Use an array of tools to produce a variety of materials that promote learning through self-study, practice, and performance support
    • Leverages rapid, agile development techniques and processes to create learning for a rapidly changing environment
    • Partners with Achievers’ localization team to localize training content into multiple languages
    • Ensures learning content is up-to-date with the latest research in engagement/recognition and functionality of Achievers’ software
    • Develops assessment methods to measure learner comprehension and application of knowledge
    • Continually evaluates solutions for freshness, quality, business impact and scalability


    • 3-5 years of experience in instructional design / training content development
    • Strong knowledge of adult learning principles and strategies for driving learner engagement and knowledge retention
    • Successful record of building effective learning experiences in the format of, simulations, game-based and gamified learning, websites, microlearning, just in time solutions, job aids and infographics, video, and animation/motion graphics
    • Proficient with eLearning tools (i.e. Articulate), video development software (i.e. Camtasia), audio editing software (i.e. Audacity), graphic design software (i.e. Adobe Photoshop, Illustrator), Microsoft Office
    • Post-secondary education in business, education, or a related field
    • Experience working in a fast-paced global SaaS company
    • Experience localizing training content into multiple languages
    • Proven project and time management skills in an environment where you may be contributing to several projects simultaneously; maintain and regularly update multiple project schedules
    • Excellent verbal, written, and interpersonal communication skills; ability to quickly build strong partnerships and effectively communicate needs and challenges
    • Self-starter with the ability to work both independently and collaboratively in a fast-paced environment to achieve outcomes
    • Creative and practical thinker with an attention to detail to ensure accuracy and quality of deliverables
    • A keen eye for design


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