Blackhawk Network

Engineering Manager - Customer Care

Position Type
Location : Location

About Achievers:

At Blackhawk Network, we shape the future of global branded payments through the prepaid products, technologies, and networks that connect brands and people. Our collaborative innovation and scalable, security-minded solutions help our partners to increase reach, loyalty, and revenue. We believe our future holds great things for Blackhawk Network and its partners. We believe that together, we can shape the future. Our beliefs? Win as one team, be innovative, global excellence and be inspiring!

So, what are you waiting for? Shape your career and join our global network.


Blackhawk Network is building a digital platform and products that bring people and brands together.  We facilitate cross channel payments via cash-in, cash-out and mobile payments. By leveraging blockchain, smart contracts, serverless technology, real time payment systems, we are unlocking the next million users through innovation. 


Our employees are our biggest assets!  Come find out how we engage, with the biggest brands in the world.  We look for people who collaborate, who are inspirational, who have passion that can make a difference by working as a team while striving for global excellence. 


As a leader in branded payments, we are building a strong diverse team and expanding in ASIA PACIFIC –we are hiring in Bengaluru, India! This is an amazing opportunity for problem solvers who want to be a part of an innovative and creative Engineering team that values your contribution to the company. If this role has your name written all over it, please contact us apply now with a resume so that we explore further and get connected. 


We are looking for talented Engineer Managers with a strong engineering background, leadership skills and a penchant for solving complex technical problems. If you enjoy working with teams that are lean, incredibly impactful, highly-motivated, engaged, and empowered to make a difference then read on.

About Customer Care

  • Customer Care is the product line which hosts the E-Gift services & interfaces for Gift Cards transaction processing, at a large scale, with Unified Messaging Specifcation. The components include e-gift activation spots, e-wallet integrations, processing-routes management & UI tools for cards management.
  • Tech stack includes Java, ReactJS, RoR, Spring Boot, MySQL etc.
  • The deployments are done in AWS Cloud and CI/CD pipelines are built in Jenkins.


  • Own the Technical Roadmap for a product, in collaboration with Product & Program managers.
  • Lead a high performance team of software engineers to design & develop world-class, highly available, scalable & reliable products in the gifting & payments domain.
  • Lead by example - be hands-on by contributing to the design and institutionalise the engineering practices
  • Work with and advice stakeholders on technical aspects, make well-informed & data-driven decisions.
  • Adapt to & function in a fast-paced, rapidly-changing environment.
  • Improve processes, technology & applications you own continuously by showing the team better ways of doing things and help improve skills in the team.
  • Prioritise tech-debt and ensure the platforms and applications meet the latest industry standards.
  • Discover and groom solutions to minimise technical tech-debt through tools and platforms.
  • Imbibe and maintain a strong customer service oriented attitude while designing and building products.
  • Recruit the best by owning the recruitment processes for your teams.
  • Strong leader capable of motivating and energising the very best software engineers as well as gaining their respect.



Must Haves

  • 9-14 years of of overall experience, with 3+ years in engineering management role.
  • 5+ years of experience in leading technically challenging, cross-functional software oriented projects from inception to delivery.
  • Relevant hands-on experience: design contributions, engineering excellence, deployment planning & production ownership.
  • Experience working in a multi-geo global environment.
  • Strong interpersonal communication skills (including listening, speaking, and writing) and ability to work well in a diverse, team-focused environment with other Engineers, Product Managers, etc.
  • Strong distributed systems and architecture knowledge, and experience with multi-tiered systems.
  • Hands-on experience in Java based micro-services & ReactJS based UI is a big plus.






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