Blackhawk Network

Senior Application Support Engineer

ID
2020-12614
Category
International
Position Type
Full-Time
Location : Location
IN-KA-Bengaluru

About Achievers:

At Blackhawk Network, we shape the future of global branded payments through the prepaid products, technologies, and networks that connect brands and people. Our collaborative innovation and scalable, security-minded solutions help our partners to increase reach, loyalty, and revenue. We believe our future holds great things for Blackhawk Network and its partners. We believe that together, we can shape the future. Our beliefs? Win as one team, be innovative, global excellence and be inspiring!

So, what are you waiting for? Shape your career and join our global network.

Responsiblities:

Production Support (Level 2)

    1. Job failures resolution - re-runs based on SOPs
    2. Report failures root-cause analysis & resolution
  1. Address queries for existing Reports & APIs
  2. Ad-hoc data requests for product & business stakeholders:
    1. Transactions per day, per entity (merchant, card-type, card-category)
    2. Custom extracts

 

Qualifications:

Required:

  • 5-10 years of experience in Application Support domain.
  • Expertise in doing RCA (root-cause analysis) and collaborating with development teams for CoE (correction of errors).
  • Good communication & collaboration skills - liaison with product, operations & business teams to understand the requirements and provide data extracts & reports on need basis.
  • Experience in working in an enterprise environment, with a good discipline & adherence to the SLA.
  • Good understanding of the ticketing tools, to track the various requests and manage the lifecycle for multiple requests e.g. JIRA, Service-Now, Rally, Change-Gear etc.
  • Orientation towards addressing the root-cause for any issue i.e. collaborate and follow-up with development teams to ensure permanent fix & prevention is given high priority.
  • Ability to create SOPs (system operating procedures) in Confluence/Wiki to ensure there is a good reference for the support team to utilise.
  • Self-starter and a collaborator having the ability to independently acquire the knowledge required in succeeding the job.
  • Ability to mentor & lead Data Ops team-members for high quality of customer experience and resolution of issues on timely basis.
  • Adherence to a well-defined process for workflow with partner teams.

#GLDR

#D18

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